1. General
The following terms and conditions apply to all orders placed by the customer
(hereinafter referred to as ”you”) with JES COMPANY ApS, CVR 34894019,
hereinafter referred to as “JC”, “JESBAND”, “us” or ”we”,
at the JC website, mobile website, or mobile application, or via telephone
(jointly referred to as ”jesband.com”).
By using jesband.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons 18 years or older, who are not under guardianship, with a residential address in the EU (excluding the Channel Islands, BFPO and mail forwarding companies) can place an order.
The inclusion of any products or services on jesband.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on jesband.com at the time you place your order.
JC want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the jesband.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
2. Prices and delivery charges
The prices displayed at jesband.com include the statutory Value Added Tax but do not include a delivery charge. The delivery charge for each order will be clearly indicated in your order and will vary depend on the country you live in and the amount you have ordered.
3. Ordering/conclusion of contract
The ordering options available to you are via jesband.com
Once you have placed your order, if you have supplied us with your email address, address and phone number, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, an JC representative will contact you to settle the refund.
4. Delivery
JC exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address in the EU, in accordance with your selected delivery option. Unfortunately we are unable to deliver to the Channel Islands, BFPO and mail forwarding companies. (Due to transportation restrictions some cosmetic items cannot delivered to Northern Ireland, Isle of White, Isle of Man, Shetland Islands, Orkney Islands, Scilly Islands and Scottish Isles.
JC endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3-14 days following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details. If your purchase is 50 Euro or more delivery cost will be for free. In the purchase if less than 50 Euro you will pay for the delivery cost, which will be clearly indicated in the order details.
5. Withdrawal of Order
You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund of the goods but,
If the item you have received is defective, please notify JC promptly and return the item. JC will, for any products deemed defective, provide a full refund.
6. Returns
JC garantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
7. Faulty products:
If your product is faulty or damaged, you can of course make a complaint. You have the opportunity to complain about a product that is up to 2 years (24 months) old.
In order to process your claim as quickly as possible, it is important that you contact our customer service on info@jesband.com and do the following:
- Short fault description and explanation of how the defect occurred.
- Take 4-5 photos. They need to show the product from all sides, a close-up of the defect.
- Send it along with the order number to info@jesband.com. Images must be either ZIP, RAR or JPEG.
- We will handle your complaint as soon as possible and we will get back to you usually within a few days.
You have 2 months to file your complaint from the time of your discovery of the faulty product.
Should there be missing a product in your package, or the package is damaged during transport, we ask you to contact us on info@jesband.com
8. Payment methods
You can pay for your goods in various ways as set out below.
Payment before delivery
Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. JC reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
Please note that we are unable to accept gift cards and merchandise cards as forms of payments via jesband.com.
9. Our Liability
Nothing in these Terms shall exclude or limit JC’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
JC is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on jesband.com shall be limited to the total price of your order.
If you have a problem with a product that you have purchased from jesband.com online, and were not able to settle the complaint with JC you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”).
The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.
10. Guarantee
If there are defects in the goods you have purchased, JC abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.
11. Assignment
JC reserves the right to assign or pledge to third parties any claim(s) for
payment including any payment instalments which have arisen in connection with
the delivery of goods.
12. Severance
If any part of these Terms is disallowed or found to be ineffective by any
court or regulator, the other Terms shall continue to apply.
13. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at
jesband.com remain with JC’s and its subsidiaries or licensors. Any use of
jesband.com or its contents, including copying or storing such content in whole
or part, other than for your own personal, non-commercial use, is prohibited
without the permission of JC.
14. Data collection
We may collect various information if you seek to place an order for a product to us on the Site.
We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website.
We understand and respect the importance of privacy on the internet. We will not share your customer information with any third party unless it is necessary to process the order. We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). We will not sell your name, address, e-mail , credit card information or any other personal data to any third party without your approval.
15. Company Information
JES
COMPANY ApS
Registered VAT no: 34894019
Registered in Denmark
Email: info@jesband.com
